Milford Foundation – Privacy Policy

The Milford Foundation (Foundation, we) is bound by and adheres to the New Zealand Privacy Act 2020 for personal information to which that Act relates (the Privacy Act) and the Privacy Principles of the Privacy Act. These Principles govern how we collect, use, hold and disclose your personal information.

We can change this policy from time to time. The updated policy will be available on our website.  It’s up to you to check for any changes. By continuing to use the platform you are considered to have accepted any updated policy.

Why do we collect personal information?

The personal information you provide to us or any Initiative we support (each an Initiative), whether on our website or elsewhere, will be collected and held by the Foundation, the relevant Initiative, or Milford Asset Management Limited and its subsidiaries and related parties (the Milford Group), for the following purposes:

  • processing and responding to your web enquiry
  • administration, marketing, operation, and security
  • compliance with any laws, rules and regulations whether in New Zealand or in any other country
  • to understand our users preferences and interests
  • for internal research, development, and optimisation of our platforms and the charity support we provide
  • targeting our advertising, and letting you know about new features and charity support we offer
  • facilitating any application and selection process, and administering any financial award, for an Initiative
  • evaluating and improving our donor service
  • managing our relationship with you and exercising and enforcing our rights under the terms of use for our platforms.

Who do we disclose your personal information to?

Your personal information may be disclosed to, and held and used by, the following persons:

  • The Foundation, the relevant Initiative and the Milford Group including in each case employees, contractors, advisers, and agents.
  • Any third party, whether in New Zealand or elsewhere, that provides services to the Foundation or the Milford Group. The Foundation and the Milford Group takes reasonable steps to ensure the third party does not breach the Privacy Principles.
  • Other bodies such as agencies (including Charity Services).
  • Any other person or entity where it is relevant to do so for the purposes set out above.

We may also release personal information where we believe this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), or to assist with court proceedings, enforce or apply our terms of use or the terms and conditions of an Initiative, or protect ourselves, our platform users or donors, and others.

We can also disclose personal information to third parties as instructed by you and in other ways permitted by the Privacy Act and Principles.

Your personal information may also be used by, and you consent to the use of your personal information by, the Foundation or any Milford Group member to keep you informed about other charitable opportunities or services, including by email, by text message, or by any other electronic means. Any electronic communication will include an unsubscribe facility.

How do we collect personal information?

We collect most personal information directly from you. Sometimes we may (and you authorise us to) collect personal information about you from other people. We may also collect information about you from publicly available sources of information.

When you are dealing with the Foundation by telephone or live web or video chat service, your conversation may be recorded for training or verification purposes.

Cookies and similar technologies

We, and our third-party service providers may use cookies, web beacons and other storage technologies when you are on our platform. Cookies are small blocks of text stored on your device. They allow us and our third-party service providers to recognise your device and collect and receive information about you from our platform and elsewhere on the internet. Cookies, web beacons and other storage technologies may be used for security to help us identify your browser, to provide you with personalised features, to provide measurement services and target information, and for tracking traffic on our platform.

We may share information collected through cookies (or similar technologies) with appropriate third parties (who may also use that information for ad targeting and the other purposes described above).

Opting out of cookies

You can prevent new cookies from being installed and delete existing cookies. The procedure depends on which browser you are using. For information on how to remove cookies, check your internet browser. You may be unable to make full use of our platform or its integration with Facebook unless you accept cookies.

For further information on how to opt out of cookies or similar technologies, see, and

How do we hold personal information?

The personal information we hold will be stored securely by us or our service providers, whether electronically or otherwise. We use a range of security measures to protect the personal information we hold.

What do we do if there has been a breach of your personal information?

If there has been an eligible breach of your personal information, we will respond to actual or potential data breaches quickly through our notification processes. Eligible breaches include (i) unauthorised access or disclosure of personal information, and (ii) information that is lost in circumstances where unauthorised access or disclosure of personal information has occurred, in each case where the breach has or is likely to result in serious harm to one or more individuals and the Foundation, the relevant Initiative or the Milford Group has not been able to prevent the likely risk of serious harm with remedial actions.

If we believe there has been an eligible breach, then affected individuals will be notified.

What happens if personal information is not provided?

If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide you with the services and information we offer.

How can you access and correct your personal information?

You have rights under the relevant Privacy Act and Principles to find out what personal information we hold about you, get a copy of and to request correction to the personal information you have supplied, by contacting the Foundation on the Contact Details below. Any update to your personal information may be used to update other information held about you by the Foundation or MAML.

If you are concerned about how your personal information is being handled or you have any questions or concerns about our privacy policy or practices, please contact us on the Contact Details below.

What do you need to do if you have a complaint?

If you wish to make a complaint about a breach of this Privacy Policy or the Privacy Principles, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

We will refer your complaint to the Milford Privacy Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. We will aim to respond to and notify you of the outcome of our investigation regarding the privacy complaint within 30 days of receiving the complaint.

If you are not satisfied with our determination, you can contact us to discuss your concerns or make a complaint to the New Zealand Privacy Office via .

Contact Details:

If calling from New Zealand: 0800 368 632

By emailing us or the Milford Privacy Officer at [email protected]